| Verification Overview |
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Due to the nature of DigitalMartians business with virtual items including electronic pins, all orders
are subjected to further verification. This is done in the interest of our customers’ security. Orders paid
using Credit Card and/or Paypal are more likely to be flagged by the system for verification than other less
high-risk payment options.
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When creating a DigitalMartian account, please ensure that the following information is correct:
- E-mail address
- Billing address
- Telephone number
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If an order is flagged by the system for verification, an e-mail will be sent to the customers registered e-mail address.
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| How do we verify orders? |
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1)
We will verify your orders by calling you on the telephone number provided.
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2)
Please make sure that your e-mail address is always up to date, as all updates will be sent to the customer via e-mail, including the delivery of your order/s.
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3)
Please make sure that your payment information is valid and regularly updated, thats your billing address.
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4)
Please make sure that our e-mail address sales@digitalmartian.com is on your White List to ensure that our e-mails reach you.
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5)
We might request additional information for verification. When sending in additional information, the following documents is accepted:
- First page of most recent Credit Card billing statement
- Passport
- Driver's License
- Utility Billing Statements (Meralco, Globe, Smart, ISP billing, Telephone, Mobile Billing Statement)
Name, birth date and billing address to be shown.
Important: Please blank out other information that you deem sensitive.
If you are using a credit card or a debit card.
- Please submit the front and back of the credit card.
- Please blank out the CVV code at the back.
- Show only the first 4 digits and the last 4 digits. The rest of the numbers blank it out.
- Your name and expiry date must be shown.
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| How can you send your documents? |
1)
You can send your documents via our email address sales@digitalmartian.com by:
- Scanning your document.
- Using a digital camera to take a picture.
- Using a mobile phone camera.
Important: Please make sure that your Name, birth date and billing address can be seen and read clearly.
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2)
You can fax your documents through the following numbers:
- PH: (632) 928-8678
- USA: (413) 641-3892
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All documents received will remain private and confidential and used for verification purposes only.
If you wish to skip this verification step or if for any reasons, your credit card or Paypal payment has been rejected, we would advise you to pay using Bank/Wire Transfer, or Bancnet ATM.
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